Etihad Etisalat Mobily held the third training session of Mobily ‘Big Gathering’ as part of the overall Mobily program for training and development titled G.O.A.L. The training, directed towards the customer service staff is meant to enhance leadership competencies of the staff. The session was observed by Chief Human Resource Officer Faiez Awadh and Chief Business Officer Ismail AlGhamdi.
As part of the general training methodology followed by Mobily, the ‘Big Gathering’ is tailor-made based upon the requirements and needs of the Business Sector employees; as a result, the training helps them in capacity building and competency development. The sessions, carried out by three professional trainers built upon the subject matter expertise of the trainers to deliver an interactive and engaging training session.
The course is meant to refine the staff competencies towards management skills in areas of the periodization of customers and also focuses upon discipline, commitment and work ethics. During the past year, Mobily has carried out a series of skill and competency development trainings for its staff to meet their professional needs and to focus upon their development as part of its philosophy of considering employees to be its most important strategic assets.
The first and second phases of the Big Gathering sessions were held earlier in the cities of Jeddah and Khobar respectively. The purpose behind the geographical spread of the trainings is to ensure maximum coverage and reaching out to the broad base of employees around the Kingdom. This will ensure equal learning and development opportunities for staff across the board as well as similar level of quality support to customers throughout the country, irrespective of their location.