Travel website Musafir.com has a new corporate look.
In a bold statement, the 12-year old company said it was revolutionizing the corporate travel industry with https://business.musafir.com/, its brand new, state-of-the-art corporate booking tool, designed to streamline the relationship between the premium travel website and their corporate clients.
The region's sole homegrown travel provider aims to usher its 900+ corporate clients into a new age of business travel.
AMEinfo spoke to Sachin Gadoya, CEO, Musafir.com, about how this new corporate identity was going to satisfy the thirst for personalized business travel.
Modern business travel
Let’s identify which businesses is Musafir targeting.
“The majority of companies we service are SMEs in the region but also a few large corporates as well,” Gadoya began.
“Larger international companies have global agreements with companies such as American Express and we are trying to break into that and have succeeded with Samsung, Emaar, Sony and du telecom who are now using our services.”
It’s actually been a decade since Musafir introduced corporate travel solutions but serious efforts have taken place over the last year and a half to two years understanding corporate needs and business travel trends.
“We have invested heavily in end-to-end automation on the corporate travel front. From the booking process to the reporting, we've leveraged algorithmic machine learning to make business travel a seamless experience,” says Gadoya, adding: “This allows us to anticipate corporate travel behaviour and preferences and avoid repetition.”
What this means for corporates’ travel plans?
Business.musafir.com was created for a corporate world looking to take control over its travel journeys, keep track of expenses, generate reliable data on time spent at destinations and learn from best travel practices.
Musafir claims it provides a great amount of transparency not currently available in the corporate travel space.
“By revolutionizing business we mean putting all the controls in the corporates’ hands, which currently are in the hands of offline travel agents,” starts Gadoya.
“Basically, companies can have their own policies, track spending and generate their own reports and paper approvals, examine the best flight and hotel deals, and others.”
Tags are used to monitor spends and segregate them by department, designation, cost centre, travel intent and more.
With advanced travel policies, companies stay on budget with 20+ control checks including airlines, cities, classes, refundability and rating.
Automated profiles allow the efficient import of all employee passport details and preferences.
Additionally, paperless processes allow for detailed approval requests to be sent to line managers and CEOs with one-click processing.
Going the extra mile
Musafir says it will fight tooth and nail to provide companies with the best possible travel deals.
“Let’s take AMEinfo as an example and say we understand how much travel you have between countries, how many and how often employees travel, etc. and then we go to airlines and negotiate deals on behalf of AMEinfo. In this process, we are able to provide-5-10% off on corporate flight deals, cheaper from online bookings. We also aim for deals on corporate hotel bookings,’ says Gadoya.
When it comes to travel activities, Musafir offers suggestions and recommendations such as sports venues, theatrical performances and the like.
“Everyone is looking for savings and at the same time the best of travel services. Musafir allows customers to solve all their problems with a few simple clicks but we are on WhatsApp 24 hours, with help, if needed, only a message away,” assures Gadoya.
This is easily managed via the downloadable Musafir app.
Musafir expansion and business growth
"As we continue to grow technologically, we will also branch out geographically. We're steadily expanding further into the Middle East and India markets and are in talks to progress into key economies in South East Asia as well," announces Gadoya.
The company recently announced that they’re on track to achieve a 30% year-on-year growth in their corporate business by the end of 2019 and cross 100,000 transactions.
The company attributes this success to its digital transformation journey, which began in 2018, and its usage of innovative technology such as machine learning and natural language processing to optimize travel planning.
Musafir.com was founded by Mohammed Al Thani, Sachin Gadoya and Albert Dias in August 2007.