Complex Made Simple

Oman Air certificate presentation spotlights importance Of customer service

Oman Air’s commitment to customer services excellence was in the spotlight recently when the Minister for Transport and Communications, His Excellency Dr Ahmad Al Futaisi, presented certificates to 29 members of the airline’s staff.

The presentation took place at Oman Air’s offices at the new Salalah International Airport, where the members of staff had completed a three-month workplace training course focusing on customer services within airport operations. In addition to managers and staff from Oman Air’s strategically-vital customer services department, the ceremony was attended by the Chief Executive of the Public Authority for Civil Aviation, Dr Mohammed bin Nasser Al Zaabi, managers from Oman Airports Management Company, airport developers ADPI and a number of other guests.

Salim Al Kindy, the Acting Chief Executive Officer of Oman Air, commented: “We congratulate all 29 graduates of our latest customer services course and we are grateful to His Excellency Dr Ahmad Al Futaisi for his kindness in presenting the certificates.”

“This course reaffirms Oman Air’s commitment to providing the highest quality of training, which will ensure both that we offer our customers excellence in everything we do, and that staff receive the training and support they need to make progress within their chosen careers.”

“It is especially appropriate that Oman Air offers this training in Salalah, as the airport is at the forefront of Oman’s ambitious airport expansion project. This will see many thousands more air travellers flying with Oman Air and being welcomed to Oman. The huge influx of visitors now arriving in Salalah to experience the Khareef is just a taste of what is to come.

“As the national airline of the Sultanate of Oman, Oman Air is proud to be playing a leading role in this aspect of our nation’s growth and prosperity, and to providing the training necessary to achieve this.”