Complex Made Simple

Prologix & Avaya partnership boosted after the sign on by Dubai Courts

Dubai Courts to engage in the amazing Avaya advancements for unprecedented engagement experience

The Dubai Courts and Avaya has announced the signing of a strategic contract that will see the Dubai Courts implement a range of Avaya solutions, including Unified Communications, a revamped Contact Center, video conferencing, and Avaya Scopia, a web-based collaboration platform.

Avaya’s engagement with Dubai Courts will transform the public service, and move Dubai closer to its Smart City vision. Prologix will execute this implementation in collaboration with Avaya.

Prologix Distribution, the leading Value Added Distributor (VAD) in the MEA region has been tagged along for the implementation of this agreement along with Avaya at was announced recently at the GITEX Technology Week 2015.

In today’s high-end mobile enabled workplaces, perpetually powered by either smartphones or tablets, a question often asked to the business heads is how well connected are their business force? How much one spends on flying employees in and out of countries for business talks? This in turn highlights the level of confidence projected about the reliability in communication of their organization and the average spend of an organization meeting such ends.

Avaya’s Video and Web Conferencing solutions carry an answer to all the above questions. This solution brings conferences across multiple geographical locations within the confines of four walls. They give people more time to work on preparing for their meetings, rather than the logistics. They dramatically reduce the costs payable to the service provider. They give complete control to the enterprises – to use their own system, network and VoIP access. The state-of-the-art mobility solutions from Avaya provide an unparalleled flexibility to those enterprises who view the unified communication between their mobile staff as crucial for business. The range of mobility solutions allow employees to seamlessly connect and collaborate with colleagues, partners, and clients.

Hashem Al Hashemi, Acting General Manager – Finance and Administration, Dubai Courts, said, “Dubai Courts relies on advanced technology to make our customer service and experience exceptional. In Avaya, we have found the ideal partner to work with on this digital transformation of Dubai Courts.”

“Partnering with Dubai Courts on their Digital Transformation enables us to make a direct contribution to the Dubai Vision 2021. This adds significantly to our public sector expertise, and we look forward to continuing to play a key role in Dubai’s transformation to a Smart City,” said Mohammed Areff, Vice President, MEA & Turkey, and Avaya.

Sarwan Singh, Managing Director, Prologix, the Avaya Platinum Partner who delivered this project, said, “We are proud to have been selected by Dubai Courts for this project. Our team will ensure an effortless transformation of Dubai Courts to become one of the ‘Smartest’, most digitally-enabled Government service in the UAE.”

This deal proves as an exclusive one for Prologix as it will be dealing with one of the most revered departments of the Dubai Government. Enhancing the engagement experience for the Dubai Courts will only further help project the growing profile of the company among its peers as well as playing its part in the Government’s goal to be super connected by 2020. This is a part of the Dubai’s vision to be the best host with maximum digital connectivity for the upcoming Expo in 2020.