Airport International Group (AIG) – the Jordanian company responsible for the rehabilitation, expansion and operation of Queen Alia International Airport (QAIA) – announced that QAIA has risen six places from its Q2 2014 ranking, coming in at 30th place among 246 airports worldwide in the Q3 2014 Airport Service Quality (ASQ) Survey, the world’s leading airport passenger satisfaction benchmark program. According to the Survey – published by global trade representative of airports across the world, Airports Council International (ACI) – QAIA has registered tangible improvements in its overall passenger satisfaction ratings.
“This newest ranking is yet another proud accomplishment that could not have been achieved without Jordan’s safe environment and its citizens’ ongoing support of their prime airport. It also serves as testament to our ongoing efforts and unwavering commitment to continuously enhancing service levels and facilities at QAIA,” commented Kjeld Binger, CEO of AIG. “On this special occasion, I would like to thank all QAIA’s employees, partners and stakeholders for their invaluable support, which has been instrumental in helping us achieve this proud milestone. We eagerly look forward to what the final quarter of the year will result in, and are thrilled to see QAIA officially cemented among the world’s top 50 airports.”
The ASQ Survey is the world’s leading airport passenger satisfaction benchmark program, and covers over 250 airports in more than 50 countries, with over 400,000 passengers interviewed. It provides the most authoritative and extensive analysis of airport service performance, and is trusted by over 250 airports around the globe and more than 60% of the world’s 100 largest airports. The programme is an ACI initiative in partnership with aviation business analysis specialists, DKMA, who provide independent market research, analysis and information solutions exclusively for the airport industry.