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Will robots and AI complement humans at the workplace?

Citrix UAE survey finds nearly 50 percent of knowledge workers believe robots and AI will have a positive impact in the workplace

45 percent of those surveyed believed AI and robotics in the workplace would have a positive outcome The Citrix survey, carried about by Onepoll, includes responses from over 500 working professionals in the UAE AI is a source of concern with 50 percent of the respondents fearing it will lead to a loss of jobs

Contributed by Ali Kaddoura, Country Manager, Citrix – UAE

Recently, the UAE approved a 10-year artificial intelligence strategy. The strategy strives to improve customer services, assess government performance and increase living standards as well as harness AI technology in the transport, tourism, health and education sectors. Through the National Artificial Intelligence Strategy, the UAE will become a global leader in artificial intelligence by 2031.

But is the UAE ready to welcome AI with open arms?

To better understand that, our team recently carried out a survey across the UAE which shines a light on the optimism of the local workforce has when it comes to AI and robotics in the workplace. The results found 45 percent of those surveyed believed AI and robotics in the workplace would have a positive outcome within the next 5 years, while 55 percent believed it would have both positive and negative effects. 

The Citrix survey, carried about by Onepoll, includes responses from over 500 working professionals across all seven emirates. The survey looked to understand what professionals feel about AI inclusion at the workplace and how it will impact their role in the organization.

When asked about the biggest benefit of AI within the workplace, 47 percent said it will help them perform very complex tasks, while nearly 35 percent of workers said AI and robotics will help them become free from the most repetitive tasks.

The survey shows us that the UAE workforce believes the outlook of AI and robotics within the workplace is a positive one. It is a green light for technology companies like Citric to continue to adapt and evolve our solutions that will aid in this transformation.

Across the UAE, Dubai and the youngest generation of workers showed more enthusiasm when it comes to the positive impact of integrating AI and robot at the workplace. 

Artificial Intelligence is also a source of concern with 50 percent of the respondents fearing its propagation will lead to a loss of jobs. Despite this worry, a mere 2.8 percent of workers said AI and robots will negatively affect their jobs. 

However, AI is not seen as a panacea. While nearly 30 percent of knowledge workers wish to be equipped with superhuman intelligence as a superpower, they primarily wish for developing their creativity at work. This is the number one skill (44 percent) respondents would like to acquire within the next five years and the number one soft skill companies need the most in 2019 according to LinkedIn.

The rise of AI and robotics in the workplace will allow creativity to become increasingly important as it is precisely one of the skills machines can’t automate. With this data, it’s now clear that UAE workers are as excited as we are for the emerging use of AI and robotics within the workplace. 

The power of AI and robotics is incredible. As the workplace becomes more and more intelligent, people and organizations can unlock innovation, engage customers, and become more productive. I don’t doubt that the use of AI and robotics will soon become the norm within the working culture as we know it – with the UAE setting the stage on a global level. Citrix is here to help develop the technology workers need to drive the business forward.

 

Ali Kaddoura, Country Manager, Citrix – UAE