The Board of Executive Directors of Roads and Transport Authority (RTA), Chaired by HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors, has endorsed the 5-Year Plan (2016-2020) of the Dubai Taxi.
The plan provides for the addition of 3,268 new taxicabs; which will raise the number of taxis in operation from 9,497 vehicles in 2015 to 12,765 vehicles by 2020; reflecting an increase of about 34%.
“Increasing the number of taxicabs was decided in response to a comprehensive study about future needs for taxicabs in Dubai in order to strike a balance between the needs of taxi riders and service providers. The step was also taken to suffice the rising demand for the service where statistics showed that taxicabs in Dubai had made about 109 million trips serving more than 217.751 million riders in Dubai.
“The study compiled by the RTA was based on a number of indicators such as the availability of taxicabs, and the number of productive kilometers compared with the number of kilometers covered by taxicabs. A lot of historical, current and future details about the number of population and tourists in the Emirate were collected and analyzed.
“The number of taxicabs in operation last year amounted to 8997 vehicles, which has soared this year to 9497 vehicles. The 5-Year Plan sets the planned additions of vehicles to the fleet as follows: 880 vehicles in 2016, 552 vehicles in 2017, 580 vehicles in 2018, 612 vehicles in 2019, and 644 vehicles in 2020,” explained the Director-General and Chairman of the Board of Executive Directors of RTA.
Al Tayer reiterated RTA’s keenness to strike a balance between the number of vehicles and the number of riders through assessing the number of taxicabs per 1000 persons of population. “RTA is committed to improve the quality of services offered by taxicabs through capitalizing on smart systems and modern technologies to meet the needs of various customers. Such a policy fits well with the drive of the government to transform Dubai into a smart city caring for the happiness of residents & visitors.
“Last year, RTA launched Drivers Qualification Center at Al Ruwayia; the first specialized smart center for training taxi drivers, taxi drivers of franchise companies, and chauffeurs of on-demand deluxe Limo operating in Dubai under the supervision of the Public Transport Agency. The Center aims at improving the traffic safety level within the taxi service, and the quality of services offered to taxi riders in a bid to make them happier.
RTA has recently launched the Taxi Service Excellence Award to honor the best taxi company and the top ten taxi drivers in Dubai. The underlying objective of this Award is to improve the quality of services provided to taxi riders, and foster a competitive environment between franchise companies prompting them to upgrade the traffic safety & awareness, and enhance the satisfaction rating and happiness of taxi riders. It also intends to motivate taxi drivers of franchise companies to innovate & excel, improve the rating of job compliance, customer service, drivers’ efficiency & attitudes, and the efficiency of services provided by franchise operators,” added Al Tayer.