The Roads and Transport Authority (RTA) is set to divert the renewal of vehicles registration service for companies at customers service center to smart & electronic channels starting from next November. The step is a prelude for applying the same service to individuals during 2016.
“The RTA is committed to implement and improve the means of delivering services to corporate & individual customers at world-class standards. This has prompted us to divert the services offered via affiliated customers service centers to alternative electronic and smart channels, such as RTA website (www.rta.ae), and the smartphone app (Drivers & Vehicles) starting from November 1st,” said Ahmed Bahrozyan, CEO of RTA Licensing Agency.
“We are making persistent efforts to make the RTA act as a team in realizing the vision of the Dubai Government; which calls for reducing the number of visitors to customers service centers, and enabling them to process their transactions at the time & place of their choice. This will render our service offering a smooth exercise, and add to the happiness of recipients. Electronic and smart channels have a significant role in encouraging companies & individuals to use them since they save the hassles of waiting, and enable them process their transactions & services in an express manner, without obliging them to visit the service points,” said Bahrozyan.
“Meetings were held with representatives of the concerned companies where they were familiarized with the new service, and offered a chance to express improvement views and comments which are being taken into consideration. A meeting was also held with customers service centers to educate them about how to deal and communicate with owners and representatives of companies, and show them how to shift to alternative channels. Staff of the RTA Call Center were also briefed and trained on how to respond to various inquiries relating to the renewal of vehicles registration through the new electronic and smart channels,” added the CEO of RTA Licensing Agency who concluded by calling on all companies to cooperate towards achieving the objectives of that initiative.