Complex Made Simple

RTA holds innovative workshop about delivering NOL card, e-Wallet services

RTA’s innovative lab, which is situated at the Dubai Tram Depot at Al Sufouh, is considered the first government innovation lab in Dubai.

RTA’s Corporate Technical Support Services Sector has recently held a government innovation worship under the slogan (We Meet, Think, Innovate and Advance) to discuss how to be innovative in delivering NOL card and e-Wallet services.

Abdullah Al Madani, CEO of RTA’s Corporate Technical Support Services Sector had attended the workshop, which took place at the Government Innovative Lab of RTA at the Dubai Tram Depot, Al Sufouh. Attendees also included directors, managers and a host of RTA employees, one representative of strategic partners (Land & Properties Dep’t), a number of university students, and the team of the Government Innovation Lab.

This creative step comes within the context of RTA’s commitment to the initiative and directives of our government for holding Government Innovation Labs with the aim of improving the performance through discussing innovative ideas that can effectively contribute to nurturing a superb working environment in the Emirate of Dubai.

“The workshop discussed a host of vital topics focused on simplifying the services and procedures for NOL card users in order to overcome the existing challenges encountered. Such brainstorming sessions can generate cracking ideas that form the blueprints of creative initiatives to leverage RTA’s excellence drive of serving various community segments, especially NOL card holders. Discussion also covered several issues related to the e-Wallet and how to innovate in delivering this service to customers,” said Al Madani.

During the workshop, two visual presentations were made covering streamlined procedures and services to RTA’s NOL card/e-Wallet users along with a detailed explanation of processes of the Government Innovation Lab at the RTA. A brainstorming session was held to generate fresh ideas for improving services and developing initiatives in this regard.

Al Madani praised the positive impact of such initiatives as they prompt the personnel concerned to come up with smart, creative, pioneering, effective and sustainable solutions for the best procedures of testing vehicles, considering the diverse challenges in this regard. This, says Al Madani, has motivated us to hold this innovative lab in order to develop appropriate solutions that meet the needs of community members in line with RTA’s strategic goal of bringing happiness to people.

It is noteworthy that RTA’s innovative lab, which is situated at the Dubai Tram Depot at Al Sufouh, is considered the first government innovation lab in Dubai. It comprises training halls fitted with sophisticated equipment, areas for holding brainstorming sessions, a gorgeous innovation club designed at the highest standards to nurture an inspiring innovative environment, a platform for presenting and debating ideas, and interactive display monitors enabling the sharing of visual contents between members. These monitors can be interfaced with smartphones & handheld computers of participants enabling wireless display of contents. The lab also contains supporting facilities such as a rest hall, prayer room, and meeting halls.