The Roads and Transport Authority (RTA) has succeeded in securing the renewal of ISO 9001:2008 Certificate in Quality Management System for the year 2015 from the awarding company TUV Middle East.
The Certificate was originally obtained in 2011 and renewed in 2013. The renewal is indicative of the commitment of RTA and its staffs to the principles of quality & quality management systems.
“Renewing ISO 9001:2008 Certificate in Quality Management System epitomizes RTA’s keenness to implement the highest standards of quality,” said Nasir Abu Shehab, Acting CEO of Strategy & Corporate Governance Sector. “Auditors in various organizational units have adhered to the principles of audit operations, and external auditors were impressed by the administrative systems and the commitment of the concerned RTA units to establishing a documented business process. Auditors have made such conclusions following a review of business processes of all RTA’s agencies & sectors, and site visits and interviews with the concerned staffs,” he continued.
“RTA attaches top attention to quality operations & systems, which has paved the way for it to obtain certificates & awards in a variety of fields & administrative systems.
“RTA is committed to implementing the principles of quality management that are built on 8 key pillars: customer’s centricity, leadership, employees’ engagement, compliance with operations, management through systems, sustained improvement, management by facts, and partnership with suppliers. The quality management concept is linked with the identification of customer’s needs & expectations, and the quality policy & objectives in place, along with the operations & responsibilities necessary for delivering such objectives. It is also related to the availability of sufficient resources, a metric system for measuring the efficacy & efficiency each operation in the quality system, and advanced methods & techniques for avoiding any cases of incompatibility.