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Service Hero awards Zain ‘Best Mobile Operator’ in Kuwait for 2014

Ranking based on customer satisfaction index

For the third time, Zain, the leading telecommunication company in Kuwait, was awarded the ‘Best Mobile Operator’ from Service Hero, the creators of Kuwait’s only customer satisfaction index. The company ranked first among the telecommunications sector in achieving the highest customer satisfaction scores by providing the best quality service standards.

An awards ceremony was held at Symphony Style Hotel, with the attendance of many private sector leaders including senior Zain management. The award was received after an in-depth evaluation by an independent advisory council, which recognized Zain’s role in launching advanced programs and exceptional promotions for its customer base, as well as playing a leading role in the development of the telecommunications sector.

Zain received the ‘Best Mobile Operator’ award for achieving high rates of customer satisfaction in eight criteria: confidence in the product, speed of service, quality, price versus value, company’s ranking, and behavior of staff, call center and the usefulness and functionality of the website.

Commenting on the occasion, Omar Al Omar, Zain’s Chief Executive Officer said: “Receiving the ‘Best Mobile Operator’ recognition from Service Hero for the third time demonstrates Zain’s commitment in providing its customers with the highest levels of service. Our team’s dedication, innovation and focus on customer service were key ingredients to us winning this award and we will continue to strive to maintain a customer centric strategy to deliver an ultimate telecommunications experience to our customers.”

Al Omar pointed out that this award reinforces Zain’s commitment in maintaining the values of its brand. The company is motivated to continue its pledge in providing exclusive services to meet the needs of its customers as well as to facilitate their personal, professional, and business needs.