Complex Made Simple

Sony: Deal with it. It’s not a defect, but a feature

Did you recently buy an XZ1 or XZ2?

Are you noticing some weird, white stripes on the phone’s display?

GSMarena, Reddit users, and the whole world are.

There have been a significant number of reports from users owning a Sony Xperia XZ1 series smartphone. It is about a display-related issue where horizontal lines and white dots show up when touching or rubbing the screen with a finger.

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Similar complaints have been put forward by some Xperia XZ2 series users as well.


(Courtesy of GSMarena)

The Japanese company has come out with an official statement on the matter, saying: “The behavior is due to electrostatic (stationary electric charges),” and added that this is the characteristic of the display in some models.

Here’s the complete statement:

“Sony Mobile is committed to providing the highest standard of product quality and customer service for all of our products. Due to the characteristic of the display, you may see stripe patterns as a result of electrostatic in some models. This is not a functional defect, and usually, the stripe patterns fade away as the electrostatic disappears.”

So it’s the characteristic of the display and not a functional defect?

If you read the statement carefully, Sony is basically saying:

While some might disagree that this is not a huge problem, especially when some complainants say that the lines and dots fade away after some time.

Still, this is not the kind of experience users should expect from a flagship smartphone that cost a premium. ($650 currently on

Maybe that is why no one has bought a Sony phone recently.

Mobile market share worldwide.
(Courtesy of Statista) (notice: in 2012 Sony had a small share of the market and then lost it)