Maria Group International’s digital marketing brand Yospace launched an artificial intelligence(AI) and machine learning (ML) based business bot named ‘bibee’ on Saturday, 29th February.
Crafted with small to medium-sized businesses in mind, bibee represents the influence of AI, ML, and IOT in business today.
In line with UAE’s path to becoming one of the most technologically supportive governments in the world, the chatbot has arrived at a time when large scale corporate companies have already made the shift from having product service teams to human-like AI tech for customer support- seamlessly saving billions in customer service worldwide and increasing social media engagements by as much as 154%.
However, the cost of installation, customization, and maintenance pushes it out of the scope of small to medium-sized businesses to achieve, even in an era of robotics and the internet of things. It ends up being the privilege of very big corporations- which is what MGI is changing with the launch of bibee.
MGI’s CEO, Thanveer Ummer believes that this technology will help save millions in customer service for SMEs, as well as large businesses.
“Chatbots are already becoming the norm across the world. We wanted to create a lighter, easy to handle bot that even a layperson can operate, and at the same time, any small business owner can afford it. Its versatility is one of the things that makes it so applicable in such a wide range of industries,” he says.
Dilip Paliyath, CTO of MGI states that “bibee is unique amongst chatbots for being the lightest business chatbot available in the global market. She requires no downloads, installations or storage space- being a cloud-based code. She can be customized to perform a multitude of supportive roles within the business’ framework- from being a virtual assistant to a multilinguistic secretary to customer service.”
With experts predicting that chatbots will handle no less than 85% of all customer interactions in the future, bibee is projected to increase customer retention for clients to an impressive degree.
Yospace is a digital marketing company with a special focus on technology that comes from over 17 years of experience in the market. They are also the creators of bibee. MGI is a MNC that deals in diversified industries with offices, manufacturing units, and associate partners across the world.