Complex Made Simple

UAE’s RTA transforms services into 100% smart services

Al Tayer: 2m downloads, 260 thousand transactions completed via smart apps.

H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads and Transport Authority (RTA), announced that the RTA has accomplished the transformation of all customer services into smart services tailor-made to be innovative and easy-to-use.

About 173 services have transformed into smart services offered via nine apps available via platforms of various smart phones (Android, Apple, Blackberry, and Windows). Through these apps, the RTA is seeking to shape Dubai into the smartest city in the world in terms of roads and transport systems.

The above announcement was made in a press conference held in a smart hall at the premises of the RTA in the presence of the CEO of Corporate Technical Support Services Sector and Chairperson of Dubai Smart City Project Support Committee Abdullah Al Madani, CEO of Licensing Agency and Chairperson of the Higher Committee of Customers Service Ahmed Bahrozyan, Director of IT and Head of Smart Apps Development Team Abdullah Al Bastaki, and a host of RTA Directors.

80 Students
“The accomplishment of this vital project is a practical implementation of the initiative of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President, Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city of the world within three years. It also echoes the directives of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of the Executive Council, who is overseeing the Smart City initiative. The Smart City concept envisaged by HH Sheikh Mohammed bin Rashid Al Maktoum is for a city that attaches high priority to the welfare & convenience of residents, and the delivery of state-of-the-art services, including the smart mobility; a key pillar of smart cities,” said Al Tayer.

“Once HH Sheikh Mohammed bin Rashid Al Maktoum announced the initiative of transforming Dubai into a smart city, the RTA charted out a roadmap for the transition to the smart city. This plan encompasses the launch of at least 200 smart services via smartphones by the end of 2015, and undertaking 22 initiatives, projects in support of Dubai’s migration into a smart city. When embarking on the transition to smart services, the RTA attached every attention to ensuring innovation and accessibility features in its smart apps in order to bring more happiness to users.

The RTA has completed the reengineering & redesigning of 36 services which have been transformed into smart services. It also engaged about 80 male and female students from five universities as well as several companies in designing and testing the smart services,” explained Al Tayer.

13 million tickets
“The total number of services which have been transformed into smart services has reached 173 smart services spreading over three main groups: Road users (83 services), public transport users (31 services), and the business sector (59 service). About two million app downloads have been registered and the total number of transactions processed via smart apps is in the order of 260 thousand transactions. More than 13 million e-tickets for parking via SMS have been issued during the period from October 2014 to March 2015, and the RTA has achieved Apps Rating in as much as 4.3 of 5,” elaborated Al Tayer.

“The RTA attaches special care to innovation and creativity in the design and functioning of smart apps. More than eight innovative features have been developed and added highlighted by the barcode of vehicle details, and the m-store service (an e-purse integrated in the Drivers and Vehicles smart app) enabling customers to view their driver licenses, vehicle registration cards, and distinguished plate certificates. These deliverables are being linked with the Traffic File, and the user can present them as official documents from his or her smart set, when required. Features also include the green points, direct calls, smart clock, renewal of parking tickets, details & locations of vacant parking slots at multi-level parking terminals, the status of vacant parking slots in Dubai Mall displayed through an interactive list & map, and the payment of parking fees through credit cards without incurring text message charges (30 fils) which would have otherwise to be borne by the user, and accordingly reduce payable expenses by users,” stated Al Tayer.

“In the foreseeable future, the RTA will be focusing on sustained improvements and development of smart services, and enhancing the creative spirit amongst youth, especially university students. Last January the RTA launched a contest amongst university & college students to develop smart apps, and winners will be announced next July. Moreover, the RTA will also uplift the the partnership with the private sector, strategic partners to deliver excellent and smart services to customers,” said RTA Chairman of the Board and Executive Director in a final remark.