Uber today announced the new Safety Toolkit which, over the next few weeks, will be rolled out to the millions of riders, drivers and couriers using the app across Europe, Middle East, and Africa. The toolkit will introduce new innovative features which aim to raise the bar on safety and increase transparency, accountability, and peace of mind for all users.
Here’s a guide that overviews how Uber approaches safety:
. Tracking every trip with GPS technology: There’s a record of every trip. All riders are provided with name, photo, and license plate number of the driver.
. Facilitates door-to-door service, 24/7, in over 600 cities across 65 countries: The car comes directly to passengers within minutes – wherever they are.
. Two-way accountability: Riders and drivers can report safety issues at all hours the day and our safety team will respond and take action to hold them accountable. If behavior at odds with our Community Guidelines is confirmed, it may lead to the user losing access to Uber.
. Community Guidelines: Uber educates riders and drivers about our Community Guidelines and what behavior is expected when they use our app.
. Working with Law Enforcement: Uber has a team of former law enforcement professionals who are on call to work with police 24/7 to respond to urgent needs and walk them through how we can assist in an investigation.
Since launching the app, Uber has provided millions of people with technology that allows them to get a ride at the push of a button, track every trip with GPS technology and report any issues 24/7 with a dedicated safety team. With the introduction of new safety features, the company aims to double down on safety and help make the Uber community safer.
Features that will be introduced as part of the new rider and driver safety toolkit, include*:
. Emergency button – With the push of a button in the app, riders and drivers/couriers can connect directly to emergency assistance service when needed.
. Trusted Contacts – Riders can now easily designate five friends or family members as “trusted contacts” and, with a single tap, share their trip information which are easily customizable in their trip sharing preferences.
. Safety Centre – A new app-housed safety information hub where users can find information on some of the key existing safety tools in the app, including our 24/7 team, information on the driver and the car, trip GPS-tracking and our rating and feedback system.
. Speed alerts – A feature which reminds driver and delivery partners to maintain a safe speed within the posted speed limits.
. Caller anonymization – Riders and drivers will be able to call each other while maintaining the privacy of their number while using Uber
. Driving Hours Limit – The feature helps drivers keep tabs on how long they’ve been driving with Uber and resets after six hours.
. Driver Verification This feature prevents fraud and helps protect drivers’ accounts from being compromised. It also protects riders by building another layer of accountability into the app to ensure the right person is behind the wheel.
“With more than 15 million trips on the Uber app every day, there is nothing more important than the safety of riders, drivers and couriers. Over the last year, we’ve been working to develop innovative products that increase transparency, accountability and piece of mind for all users. The rollout of our new Safety Toolkit features across Europe, the Middle East and Africa is the next step in making sure that we’re helping everyone stay safe and connected, wherever you might be,” says Sachin Kansal, Uber’s Global Head of Safety Product.
Uber’s CEO Dara Khosrowshahi has made safety a top priority for 2018. Since joining the company, he has introduced a number of changes including a feature that limits drivers’ time spent ‘on trip’ before needing to take a full 6 hour break from the app, in addition to personal accident insurance for drivers and delivery partners across the Middle East.
*Features will be gradually rolled out across markets