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Vocalcom to unveil latest tools in contact automation at GITEX Technology Week

Newest innovations to help telemarketing, advertising, collection and video broadcasting segments improve customer satisfaction

Vocalcom, one of the leading players of cloud contact centre of everything and sales acceleration technology, is set to reveal its latest offerings in contact automation during the coming 35th edition of GITEX Technology Week, the largest information and communications technology (ICT) event in the Middle East, Africa and South Asia, which will be held from October 18 to 22, 2015 at the Dubai World Trade Centre (DWTC).

The company’s newest set of tools in contact automation have been designed to help the telemarketing, advertising, collection and video broadcasting segments increase in their customer satisfaction levels—driving in an increase in productivity and improved efficiencies.

In addition, the leading company will also feature its diverse cloud solutions portfolio, which is expected to play a significant role in current ‘smart’ transformation initiatives.

Vocalcom experts will be on hand at Stand No. Z- C30 of the venue’s Zabeel Hall to demonstrate the key features of Vocalcom’s offerings. These include speech analysis technology with live motion detection and voice authentication; an advanced multichannel/omnichannel retailing platform; sophisticated customer satisfaction (CSAT) tools; and a dedicated cloud contact centre solution for Salesforce.com.

During the five-day event, the company will also share various effective and proven mechanisms to launch a cloud contact centre in less than 14 minutes with regional and international visitors. Additionally, Vocalcom will discuss the best industry practices to increase online and mobile customer engagement and enhance the social media customer experience.

Ali Kassab, Executive Vice president, Corporate Growth, Middle East, Africa and APAC, Vocalcom said: “We recognize the need to further reinforce customer service in the region amidst the emergence of new technological innovations in the market. During GITEX, we aim to demonstrate how our solutions can help achieve increased engagement and improved customer experiences. We will also unveil and discuss our new tools to improve contact automation for telemarketing, advertising, collection and video broadcasting that will help bring customer satisfaction to the next level.”

“Furthermore, we aspire to showcase our initiatives to integrate the latest technologies into our solutions in line with our support for the region’s ‘smart’ transformation initiatives. This is especially relevant in the midst of today’s increasingly interconnected world. We look forward to sharing our offerings to all participants of the event’s 35th edition,” added Kassab.

Aside from sharing its technological innovations for omnichannel retailing and cloud contact centers, Vocalcom will also present relevant case studies during the event. Its participation aims to establish new partnership agreements as well.

Vocalcom was launched with a vision to reinvent customer engagement to help clients better connect with their customers and build trusted relationships through the integration of modern technologies into its all-inclusive solutions. Some of the company’s major regional customers in the MEA include Saudi National Water Company, Saudi Food & Drug Authority, National Medical Center Saudi, Saudi Council Engineers, the Dubai Economic Department, Alfuttaim Automall, Al Habtoor Automall, AW Rostamani, AXA, National Bonds, Abu Dhabi Distribution Company, Al Ain Distribution Company, DAMAC Properties, and Dubai Properties Group.