Complex Made Simple

Western Region Municipality transforms IT governance with Nexthink

IT analytics solution allows the municipality to stay focused on its 2030 goals

Poised to become the UAE’s next development hotspot; the Western Region Municipality’s (WRM) economic output is expected to reach a significant figure in 2030. A huge investment on projects under the economic sectors such oil and gas, power generation, infrastructure, transportation and tourism; the municipality significantly relies on advanced technology to meet its goals set under the Abu Dhabi Vision 2030.

The Western Region occupies 75% of the landmass of the UAE and WRM actively contributes to the development and growth of the Western Region through infrastructure projects and exceptional services. The municipality aims to improve accessibility of government services to the residents of the Western Region.

In line with these developments, WRM today announced that it has deployed the Nexthink solution over its 6 separate administrative locations. With Nexthink, WRM now has real-time data that will help municipal employees do their jobs better and more efficiently – enabling the IT Department to respond to technical issues more proactively. Since its implementation, Nexthink has helped WRM save a substantial amount in IT costs.

Shadi Nabil Al Muzayen, Head of the Operations and Technology Section, WRM said, “With Nexthink’s real-time IT analytics; governments can radically transform their operations and implement governance to better serve the economy. This essential visibility provided from an employee (end-user) perspective enables our IT team to better respond to performance issues – thus reducing costs, optimizing our resources and improving service delivery.”

Irene Corpuz, Head of the IT Security Section, WRM said, “We are able to enhance our IT security through Nexthink’s improved visibility. With just a few clicks we are able to quickly investigate incidents and proactively troubleshoot issues. Such intelligence helps us not only to secure our infrastructure but also boost productivity.”

Ahmed Seleem, Regional Manager, Nexthink said, “Nexthink’s real-time analytics enables organizations to do more with less – enabling IT departments to connect, communicate and collaborate to achieve their goals and optimize IT security, operations, support and workplace transformation projects. We are extremely proud to work with WRM’s IT Department and help them meet their objectives while lowering their IT costs significantly.”