In his new role, Mr. Vetry is responsible for all aspects of the resort’s operations, including financial performance, guest engagement, employee development and brand recognition.
“Hossein Vetry brings a global understanding of the hospitality industry to Sharq Village & Spa. This teamed with his depth and breadth of knowledge, keen attention to detail and his expert understanding of the luxury traveller’s requirements, will help to enhance the positioning and reputation of this unique resort. Mr Vetry’s background, along with his demonstrated success in impacting revenue growth and developing strong customer service, will be of tremendous benefit to Sharq Village & Spa. His appointment comes at a pivotal time in the resort’s quest to be the property of choice for both business and leisure travellers venturing into Doha,” says Willy Ribbe, Area General Manager of The Ritz-Carlton Hotels of Doha.
Prior to his promotion, Mr. Vetry held the position of Hotel Manager at the award-winning Portman Ritz-Carlton Shanghai, a 599-room hotel with extensive facilities including a full-service spa. There he led a team of more than 700 ladies and gentlemen and implemented total quality management, which improved market share for the property and elevated guest satisfaction ratings. The hotel is frequently recognized, both regionally and internationally, for outstanding customer service and overall quality. Mr. Vetry held a key role in further developing processes to build and differentiate the Ritz-Carlton brand in China.
As a result of his commitment, Portman Ritz-Carlton Shanghai was awarded Business Asia magazine’s “Overall Best Business Hotel in Asia” and Travel + Leisure “500 World’s Best Hotels” in the 2007 annual list, an award the hotel retained for five consecutive years. The Portman Ritz-Carlton, Shanghai was also a recent recipient of the prestigious Platinum Five-Star Award issued by the China National Tourism Administration. The hotel was one of three hotels in China and the only Shanghai hotel to receive this inaugural award, which is the highest hospitality award in China.
Mr. Vetry began his Ritz-Carlton career at the award-winning Ritz-Carlton, San Francisco in 1992 as the Director of Outlets. His drive for service excellence along with his commitment to guest engagement, innovation and leadership was imperative to the hotel’s “Dining Room” being awarded the prestigious Exxon/Mobil Five Star award.
Mr. Vetry also lent his expertise as an opening and task force member with key Ritz-Carlton hotels in New York, California and Berlin to name but a few.
Prior to joining The Ritz-Carlton Hotel Company, Mr. Vetry held the position of Director of Restaurant Outlets at the 344-room Park Hyatt Hotel in San Francisco.
Mr. Vetry’s certifications include a Bachelor’s Degree in Business Administration from the City College of San Francisco and the completion of a course in Hospitality and Restaurant Management at the San Francisco State University.
Now, with 18 years of hospitality experience under his belt, Mr. Vetry is excited to be able to explore the multi-cultural and ethnic diversity of the progressive Middle Eastern Region. “Qatar is experiencing an extraordinary rate of economic growth and is on the brink to become one of the world’s foremost business and leisure destinations and I am honored to play a part in this development.”
Honouring the true sense of a traditional Qatari home, Sharq Village & Spa houses 174 guest rooms and suites, which are dispersed into 14 low- rise Arabic courtyard homes. The waterfront property is unique in the Middle East for its authentic recreation of life in an ancient desert village. The four spa villages that make up the 6,500 square meters Six Senses Spa takes its inspiration from a traditional Qatari souq offering a holistic destination spa experience.